Quality Policy

The “primary” processes are those which relate directly to “ what is offered to students” in terms of the educational and administrative process, while the “secondary ” processes still relate to students, but are aspects concerning “ what is organised and implemented internally in support of the quality of the services offered” , and are structured as follows: the “primary” processes are designed in a modular manner, and are independent of each other, while the “secondary” processes are designed in a modular manner, but are interconnected.

For details, see

The Quality Management System as a tool to support the implementation of university legislative directives (The Quality Management System as a Support Tool for the Implementation of the University Legislative Directives).

The system can be easily viewed in a map of processes, as in the following schematic representation.

Vita-Salute San Raffaele University, with the goal of optimising the definition of its processes, began a certification process in 2004 pursuant to the ISO 9001:2000 standard and subsequent amendments. The development of the certification projects implies approval of the quality policy and consequent goals by university management, as well as identification of the certification boundaries (areas to be certified), and involves the engagement of an external body duly authorised to issue the certifications. The assigned certification body (IMQ S.P.A.) issued certificate CSQ N. 9175.UVSR on 13 January 2006 for Management Services and the bachelor’s degree in Psychological Sciences. The attainment of this first certificate was the fruit of a long and demanding work to define and optimise the processes aimed at satisfying clients’ needs and for the excellence of the university’s teaching and services. In December 2006, a request was made to extend the certification to the Administration and Services Department, and to the Degree Course in Medical and Pharmaceutical Biotechnology. As such, the certificate issued on 2 February 2007 was extended to Management Services and to the Degree Courses in Psychological Sciences and Medical and Pharmaceutical Biotechnology.

In January 2010, the university obtained renewal of the certification on the basis of the new ISO 9001:2008 standard.

From 21 December 2010, the scope of the certification was extended to: Planning and administration of teaching activities for degree programmes and master’s degrees in the Faculties of Medicine and Surgery, of Psychology and of Philosophy. Management Services.

From 6 March 2013, the scope of the certification was further extended to: Planning and administration of teaching activities for degree programmes and master’s degrees, specialisation schools, professional master’s programmes. Management Services. From 13 January 2014, the scope of the certification was redefined and extended to: Self evaluation process, periodic evaluation, accreditation Degree courses, master’s degrees, specialisation schools and professional master’s programmes, management services. This latter extension meant Vita-Salute San Raffaele University was the first university to attain certification for the management procedures of the self-evaluation, periodic evaluation and accreditation processes, as set out in the ministerial regulations and the directives of the ANVUR.

Vita-Salute San Raffaele University, with the goal of optimising the definition of its processes, began a certification process in 2004 pursuant to the ISO 9001:2000 standard and subsequent amendments. The development of the certification projects implies approval of the quality policy and consequent goals by university management, as well as identification of the certification boundaries (areas to be certified), and involves the engagement of an external body duly authorised to issue the certifications. The assigned certification body (IMQ S.P.A.) issued certificate CSQ N. 9175.UVSR on 13 January 2006 for Management Services and the bachelor’s degree in Psychological Sciences. The attainment of this first certificate was the fruit of a long and demanding work to define and optimise the processes aimed at satisfying clients’ needs and for the excellence of the university’s teaching and services. In December 2006, a request was made to extend the certification to the Administration and Services Department, and to the Degree Course in Medical and Pharmaceutical Biotechnology. As such, the certificate issued on 2 February 2007 was extended to Management Services and to the Degree Courses in Psychological Sciences and Medical and Pharmaceutical Biotechnology.

In January 2010, the university obtained renewal of the certification on the basis of the new ISO 9001:2008 standard.

From 21 December 2010, the scope of the certification was extended to: Planning and administration of teaching activities for degree programmes and master’s degrees in the Faculties of Medicine and Surgery, of Psychology and of Philosophy. Management Services.

From 6 March 2013, the scope of the certification was further extended to: Planning and administration of teaching activities for degree programmes and master’s degrees, specialisation schools, professional master’s programmes. Management Services. From 13 January 2014, the scope of the certification was redefined and extended to: Self evaluation process, periodic evaluation, accreditation Degree courses, master’s degrees, specialisation schools and professional master’s programmes, management services. This latter extension meant Vita-Salute San Raffaele University was the first university to attain certification for the management procedures of the self-evaluation, periodic evaluation and accreditation processes, as set out in the ministerial regulations and the directives of the ANVUR.

La mappa dei processi è organizzata su tre livelli. 

Macro-processi 

Rappresentano le principali aree di attività dell'Ateneo e il loro contributo al raggiungimento della missione istituzionale. 

Processi 

All'interno di ciascun macro-processo, le attività vengono organizzate secondo specifiche finalità operative e responsabilità. 

Sotto-processi 

Nei processi più articolati, le attività vengono ulteriormente suddivise in ambiti omogenei per facilitarne gestione, monitoraggio e miglioramento. 

La mappa evidenzia inoltre il ruolo dei processi gestionali, che supportano le tre missioni istituzionali dell'Ateneo, e dei processi dedicati alla compliance e al miglioramento continuo, che contribuiscono a garantire la conformità normativa e l'evoluzione del Sistema di Gestione per la Qualità. 

La certificazione in UniSR 

UniSR ha avviato il proprio percorso di certificazione nel 2004, conseguendo il primo certificato CSQ IQNet nel 2006. 

Negli anni il Sistema di Gestione per la Qualità si è progressivamente ampliato fino a comprendere: 

• Servizi Gestionali;  
• Corsi di Laurea e Laurea Magistrale;  
• Scuole di Specializzazione;  
• Dottorati di Ricerca;  
• Master;  
• Corsi Post Graduate;  
• Processi di Autovalutazione, Valutazione e Accreditamento;  
• Campus di Milano 2 (dal 2025).  

Parallelamente, l'Ateneo ha accompagnato l'evoluzione delle diverse versioni della norma, conseguendo il rinnovo della certificazione secondo lo standard UNI EN ISO 9001:2015, attualmente vigente. 

Un impegno che continua nel tempo 

La certificazione UNI EN ISO 9001:2015 rappresenta l'impegno di UniSR nel migliorare costantemente i propri processi e garantire un'organizzazione sempre più efficace. 

Il mantenimento della certificazione è assicurato attraverso audit periodici svolti da un organismo di certificazione indipendente, che verifica la conformità del Sistema di Gestione ai requisiti della norma e individua eventuali opportunità di miglioramento.

QUI